Unlocking Your Workplace Potential
In our Workshop, Unlocking Your Workplace Potential, you will learn specific techniques and frameworks that boost your courage and self-confidence in the workplace. The intended outcomes in using these techniques will improve internal collaboration among your peers, teammates and supporting teams, higher caliber customer conversations, and coaching to create sustainable success.
Here is one framework included in the workshop that I'm happy to share with my subscribers to digest, implement and share with your teams, co-workers and peers.
Show Up & S.E.R.V.E. is delivered as a three-hour workshop and, at a higher level, is included in our multi-facilitator workshop, "Unlocking Your Workplace Potential." Here's what you need to know:
The workshop is divided into "The Three C's. Three simple techniques to uplevel your sales strategy and help close deals. They are Collaboration, Conversations, and Coaching.
Collaboration
How well does your team identify the unique strengths of others to explore multiple opportunities by blending unique gifts and collective of genius thinking?
What if you, your team, and your management team believed in success is only possible through helping others, serving our peers, and giving our time to build new relationships?
The beginning of the year and mid-year team get-togethers are great, but that's not enough. Create more opportunities to bring your team into a setting that allows for blended thinking, openness, brainstorming, and higher-energy leadership.
Conversations
Follow the S.E.R.V.E model and exercise active listening skills to create meaningful conversations with prospects and customers.
SINCERITY. Practice authenticity and communicate with transparency, providing honest insights and solutions tailored to meet specific needs. Sincerity shines through when a salesperson demonstrates a genuine desire to help. The emphasis is on building trust and fostering long-term relationships rather than pursuing quick wins. Turn the conversations into a collaborative journey where the customers feel valued and supported, leading to mutual growth and success.
EMPATHY. Empathy plays a pivotal role in both sales and post-sales strategy. By cultivating empathy, sales professionals can connect with prospects more deeply, understanding their unique challenges, pain points, and goals. Practicing empathy for your prospects and customers allows you to anticipate objections and concerns proactively, offering reassurance and guidance throughout the sales journey. The other side of this practice is having empathy for yourself. The role of a salesperson or Customer Success professional often face high-pressure situation, demanding targets, and the need to deliver results consistently. It's crucial to practice self-empathy and acknowledge and validate experiences and challenges with openness, understanding, and compassion to sustain mental and emotional well-being, leading to increased resilience and effectiveness in their roles.
RESPOND. Responding with care involved listening to customers, understanding their concerns, and demonstrating genuine empathy. It means showing a sincere interest in their needs and providing personalized solutions. Focus your responses (verbal, audible, written) that recap specific challenges, and create a sense of care and attentiveness. Value content is essential and showcases the expertise and knowledge of the sales or Customer Success professional. Incorporating care, non-judgment and value content in the engagement enhances the overall customer experience and differentiates the sales or Customer Success professional a s someone who genuinely cares about their customer's success and drives long-term business growth.
VULNERABLE. When customers feel safe to express their concerns and challenges, sales and Customer Success professionals gain valuable insights into their needs and expectations. So share a personal story or experience that showcases your vulnerability; share a time when you faced a similar challenge or made a mistake. It demonstrates that you understand their situation and helps to humanize the interaction.
EXPERT. You are an expert, and that knowledge has accumulated over time as a valuable and unique resource for your customers. Your experiences, past job roles, and industry insights have equipped you to understand the customer's challenges and potential solutions deeply. Rise to the expert that you are first; that holds significant value and creates trust and credibility with your customers. It is a character trait that needs to be nurtured and will be a powerful impact on creating meaningful customer interaction.
Coaching
Coaching techniques can play a vital role in helping sales and Customer Success professionals achieve sustainable success by addressing limiting beliefs and empowering them to overcome daily challenges in the workplace. Here's how coaching, collaboration, and conversation can contribute to growth and success:
Through coaching, sales and Customer Success professionals can gain awareness of their limiting beliefs, such as self-doubt, or fear of failure, that may hinder their success and impact the success of the company's goals.
Coaches provide a safe space for individuals to reflect on and explore these beliefs, helping them understand their impact on their performance.
Coaches support professionals in challenging their limiting beliefs by questioning their validity and encouraging a shift in perspective. Through insightful conversations and thought-provoking questions, coaches help individuals reframe their beliefs, fostering a more positive and growth-oriented mindset.
Coaches emphasize the importance of continuous improvement and lifelong learning. They encourage professionals to reflect on their experiences, seek feedback, and proactively seek opportunities for growth. By fostering a culture of ongoing development, coaching ensures sustainable success in the long term.
What's the Call to Action? Click the button below to pre-register for our Workshop, "Unlocking Your Workplace Potential." Whether you are a manager or an individual, be in the know when we set the date for this 4-session workshop that will shift the way you work, create a higher energy of motivation, and create more opportunities for you, your team, and your company.
